Guarantee
The guarantee is the period in which the buyer gets their money back if they ask, without giving reasons. Each creator sets it on each product, from 7 to 30 days. Within that period the refund goes out on its own and nobody can reject it.
Related terms
Used in
- Affiliates
- Commissions
- Co-production
- Co-production agreement
- Payouts
- Checkout
- Product
- Refunds
- Chargebacks
- Order
- Support conversation
- Customise your checkout
- Corrective invoices
- Your balance on OnBio
- Reserves on your balance
- I have not received a transfer
- Pay your affiliates
- Share sales with other creators
- Refunds and guarantee
- My area
- Purchase details
- Thank-you page
- Request a refund
- Status of your refund
- Extras and offers before and after paying
- Request a refund
- Follow the status of your refund
- Withdrawal and digital content
- The creator withdrew a product you bought
- Claim with your bank
- My refund does not go through on its own
- Held and available commissions
- I have not received the payment of my commissions
- Checkout and payouts
- Invoices to the buyer
- Balance and release
- Risk reserves
- Trials and first charges
- The rules of the honest checkout
- Commissions and holding
- Payments and self-billed invoices
- Co-production
- Saved replies
- Refunds and guarantee
- Buyer protection
- From Hotmart
- Safe payments
- Purchases, invoices and subscriptions
- The 14-day withdrawal right
- Digital content
- Ask for a refund
- Chargebacks
- Commissions
- Your money and the commission
Was this helpful?
Need to talk to us?
If you didn't find what you were looking for, write to us. We reply within two working days.