Ask for a refund

1. 11. In My purchases, click the order's row.
2. 22. Click Ask for the refund.
3. 33. Tell in Reason (optional) what did not convince you.
4. 44. Click Confirm the request.

1. 11. Click the refund link in your purchase email.
2. 22. Check the amount in We refund you.
3. 33. Click Confirm the request.

1. 11. Open the link in any refund email, or your refund's status page.
2. 22. Type the Purchase ID and the Purchase email.
3. 33. Click See the status.

Received says we have it. Approved by the guarantee or Approved by the creator say the refund is going out. On its way says the money has already left for your bank, which can take up to 10 business days to show it. Refunded says the request has finished and the money is back.

Waiting for the creator means the purchase was outside the guarantee and the creator has to decide. We let you know by email when they do. If they reject it, you see Rejected and you get their answer. You can write to them to talk about it. Follow the status of your refund explains it.

A session is refunded by cancelling the booking within the creator's deadline, from My bookings. When you cancel it, you get back what you paid.

If you see Could not be given back, the bank did not accept the refund, for example because the card no longer exists. The OnBio team writes to you to return the money another way.

You know how to ask for and follow your refund. In the next chapter you identify a charge you do not recognise.