Corrective invoices

• You do not have to prepare anything, because each refund issues its corrective invoice.
• Check that you are the owner, the administration or accounting, the roles that see the invoices.

Within the guarantee period, the buyer refunds themselves and the corrective invoice goes out without you doing anything. After the guarantee, the refund arrives as a request and the corrective invoice goes out when you approve it.

1. 11. Open Refunds in the side menu.
2. 22. Find the request in Pending.
3. 33. Select Approve on its row.

1. 11. Open Invoices in the side menu.
2. 22. Look for the invoice with the type Corrective or Simplified corrective.
3. 33. Select the invoice to see which invoice it corrects.

The original invoice appears as Corrected or Partly corrected, and the corrective invoice reaches the buyer by email. Its record goes to Verifactu like any other invoice.

• A simplified invoice is corrected with a simplified corrective invoice. A full or replacement invoice is corrected with a corrective invoice.
• Two partial refunds of the same sale issue two corrective invoices. Together they never exceed what was invoiced.
• The corrective invoices for your sales are from OnBio to its buyers and do not appear in your list. The refund is deducted from your self-billed invoice of that month.
• If you reject a self-billed invoice and the OnBio team agrees with you, it issues a corrective self-billed invoice.