Request a refund
On this page
The email of each purchase carries a link to this page, where you ask for the refund without entering your member area. At the top you see the order, the payment date, the total paid and what you get back. Below, whether the purchase is within the product's guarantee or the creator will review your request.
How to get there
Click the refund link in your purchase email. From your area you also get here with Refund, in the purchase's options.
What you can do
- See what you get back under We refund you and until when the guarantee lasts.
- Say what did not convince you under Reason (optional).
- Confirm the request with Confirm the request.
- Write to the creator before asking for it, with the link that carries their name.
Step by step
Send the request
- 1. Check the amount under We refund you.
- 2. Write under Reason (optional) what did not convince you.
- 3. Click Confirm the request.
What happens next
You see Request sent. Within the guarantee, the refund goes through on its own and we let you know by email at each step. Outside it, the creator reviews your request and we let you know their decision. You follow it in the status of your refund.
Keep in mind
- When the refund is approved you lose access to the product.
- If the order was free, is already refunded or your bank is reviewing a chargeback, the page says so under The refund cannot be requested with the reason.
- A session is not refunded here. The booking is cancelled with Manage the booking, under the creator's policy.
- If the link has expired, ask for the refund from the purchase in your area, as request a refund explains.
Was this helpful?
Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support