Refunds and guarantee
Reviewed on 5 October 2026
Each product can have a guarantee of 7 to 30 days that you choose when creating it. Within that period, OnBio returns the money to the buyer who asks for it with no questions. Outside it, the request reaches you for you to decide.
Decide a request outside the guarantee
- 1. Click Refunds in the side menu.
- 2. Find the request under Pending and read the buyer's reason.
- 3. Click Approve, or click Reject and type the Reason for rejecting.
What happens next
If you approve, the buyer gets the money back on the same method they paid with and loses access to the product. If you reject, they get your reason by email. If the bank refund fails, the request appears under Failed.
Keep in mind
- Only the owner and administration can approve or reject.
- If a request remains undecided, you get a reminder by email after 3 and 7 days.
- Nobody in the business can reject or delay a refund within the guarantee.
- The refund deducts the refunded amount from your balance. OnBio's commission on that sale is also returned.
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