Safe payments

Many purchases ask for your bank's confirmation, as European payment rules require. If your bank asks, confirm the payment in its app or with the code it sends you. That confirmation is one more protection for your money, because nobody can pay with your card without your phone.

Checkout says Secure payment with Stripe. OnBio never sees your card details. next to the pay button. The price you see is what you pay, with taxes included. Extras always come unticked and nothing is added by surprise.

Nobody from OnBio or the store will ever ask for your card details by email or message. If you get a message like that, do not answer. To pay, always enter the store from its address and pay at its checkout.

Many products have a guarantee checkout shows you before paying. Within its period, you get your money back if you ask, with no questions. The guide refunds and buyer protection explains it.

If you see on your statement a charge you do not recognise, look it up in who charged me before complaining to your bank. Often it is a purchase of yours in a store with a different name from the one you remembered. Safe payments explains it.

• You know who sells to you and where their details are.
• You know which payment methods you have from your country.
• You know where to download your invoice and how to ask for it in full.
• You know nobody will ask for your card by email.
• You know what to do if you see a charge you do not recognise.