Request a refund
On this page
Many products in OnBio stores have a guarantee of 7 to 30 days that each creator sets. If you ask for the refund within that period, we return your money without anyone having to approve it. Outside it, the creator reviews your request.
Before you start
- Have your purchase email at hand or enter your area, as sign in to your area explains.
Ask for the refund from your area
- 1. In My purchases, click the order's row.
- 2. Click Ask for the refund.
- 3. Tell them under Reason (optional) what did not convince you.
- 4. Click Confirm the request.
Ask for the refund from the email
- 1. Click the refund link in your purchase email.
- 2. Check the amount under We refund you.
- 3. Click Confirm the request.
What happens next
Within the guarantee, the refund goes through on its own and we let you know by email at each step. Outside the guarantee, the creator decides and we let you know their answer. If they approve it, the money goes back to the method you paid with and the bank can take up to 10 business days to show it. You follow it in the status of your refund.
Keep in mind
- When the refund is approved you lose access to the product.
- Outside the guarantee, the page says so with the date it ended, and the creator can approve or reject the request.
- A session is refunded by cancelling the booking, under the creator's policy, as change or cancel a booking explains.
- If your bank is reviewing a chargeback for the order, the bank settles the refund.
Was this helpful?
Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support