Buyers and students
Your purchase, your access, your invoices and your refunds. The creator of the store sells to you. Each article says whether they handle it or OnBio does.
Most asked
Topics
All screensBuying in an OnBio storeHow you buy in an OnBio store, the payment methods you can use and what to do when the payment does not go through.19 articlesAccessing what you boughtYour member area, the downloads of your purchases and how to write to the creator who sold you the product.22 articlesCourses and communityYour courses with their progress, the certificates you earn when you finish them and the community you take part in.15 articlesSessions and eventsYour session bookings, the session packs you have bought and the live events you have signed up for.9 articlesSubscriptions and recurring paymentsView, pause or cancel a subscription and fix a charge that has failed before you lose your access.7 articlesRefunds and charges you don't recogniseAsk for a refund, follow where it stands and find out who charged you when you do not recognise a charge.11 articlesInvoicesThe invoices of your purchases, how to download them and how to have them issued to your company with its tax details.3 articlesPrivacy and your dataYour rights over your personal data, how to stop the emails of a creator and how to report a piece of content.13 articlesThe OnBio appYour courses, your offline downloads and your purchases from every store on your phone, with the notifications you choose.12 articles
Guides
Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support