Purchase details
On this page
Here you see an order with its payment date, its products, its total and its status. From here you ask for a refund and follow how your request goes.
How to get there
In your purchases, click the row of the order you want to open. Each row carries the ONB- number, the date and the total.
What you can do
- See the order's payment date, products and total.
- Download the order's invoice.
- Ask for a refund, within or outside the guarantee of the product.
- Follow the status of your refund request.
Step by step
Ask for the refund
- 1. Click Ask for the refund.
- 2. Tell them under Reason (optional) what did not convince you.
- 3. Click Confirm the request.
What happens next
Within the guarantee, the refund goes through on its own and you get an email when it goes out. Outside it, the store reviews your request and lets you know its decision by email. The money goes back to the method you paid with. Your bank can take up to 10 business days to show it in your account. You can follow each step in the status of your refund.
Keep in mind
- When the refund is approved you lose access to the product.
- A session is not refunded from here: cancel the booking from My bookings according to the store's policy.
- If your bank is reviewing a chargeback for the order, the bank settles the refund and this screen does not let you ask for it.
- An order paid in instalments is refunded for what you have paid so far, and the remaining instalments are cancelled.
Was this helpful?
Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support