Purchases, invoices and subscriptions

In My purchases you see each order with its date, amount and status. From each purchase you can download its invoice with Download invoice, open what you bought or ask for a refund if you are within the guarantee.

1. 11. Click My invoices in the top bar.
2. 22. Click Download on the invoice.

A subscription has an invoice for each charge and an instalment payment, one for each instalment. If you need your tax details on an invoice, click Ask for a full invoice. Ask for and download your invoice explains it.

1. 11. In My subscriptions, click Pause on the subscription.
2. 22. Choose a date in Resume on (optional) if you want it to come back on its own.
3. 33. Click Pause in the dialog.

While it is paused nothing is charged and access stops until you resume it.

1. 11. In My subscriptions, click Cancel the subscription.
2. 22. Confirm in the dialog.

You keep access until the end of the period you already paid. After that you are not charged again. If the subscription has a free trial, we tell you 3 days before the first charge. If the store raises the price, we tell you 30 days before and you can cancel without paying the new price. See, pause or cancel your subscription explains it.

If your subscription's or instalments' card expires or you change it, update it so the next charge does not fail. If a charge fails, you get an email with a link to put another card. Meanwhile, your access may be paused.

Within the guarantee, the refund goes out on its own. Outside it, the store decides. The guide refunds and buyer protection explains it.

You have your purchases at hand. In the last chapter you see your rights over your data.