I have not received a transfer

The payout shows the status On its way and an Expected arrival that has not passed yet.

You see it in the Payouts tab of Payouts, on the row of the payout.

Wait for the arrival date, which Stripe sets at most two business days after sending it. If that date passes and your bank does not have it, download the Receipt of the payout and show it to your bank.

The payout Schedule has When I ask chosen and you have not selected Withdraw balance since your last transfer.

You see it in the Payouts tab of Payouts, in the Schedule block.

1. 11. Select Withdraw balance to transfer the available balance now.
2. 22. If you prefer not to have to ask for it, choose Every week in Frequency and the Day.
3. 33. Select Save.

The payout shows as Failed with the reason given by the bank, and you received an email that starts with «We could not send» and the amount.

You see it in the Payouts tab of Payouts, next to the status of the payout.

The amount goes back to your available balance on its own. If the account is closed or has a mistake, change it by following Change the bank account. If the account is right, select Withdraw balance to send it again.

Your recent sales are in Pending and the Available balance is small or zero.

You see it in Payouts, in the figures of the balance and in the sentence that says on which day the next amount becomes available.

You do not have to do anything. Each sale becomes available when its guarantee period ends, because until then the buyer can ask for a refund with no questions asked. Your balance explains it.

Below the balance you see «Payouts are waiting for the account change to finish.» or that payouts are frozen after a change was cancelled.

You see it in Payouts, in the notice below the balance, which has the See the account change button.

If you asked for the change, wait until the 48 hours are over. If you cancelled a change, start another one with your correct account. Change the bank account explains it.

Below the balance you see that you have to activate your payout account, that Stripe has payouts turned off or that the account holder does not match your tax details.

You see it in Payouts, in the notice below the balance, which has the Review the payout account button.

Select Review the payout account and complete what Stripe asks for before its deadline. If the holder does not match, correct it in the Stripe form. Stripe asks me for more information explains it.

You received an email that starts with «We cannot settle your sales of» and the name of a month.

You see it in Tax authorisations, where the recipient invoicing agreement does not show as signed.

Sign the authorisation with Read and sign and your verification code. OnBio issues the settlement of that month as soon as it is signed. Sign the tax authorisations explains it.

Below the balance you see «The available balance does not reach the €1 minimum.»

You see it in Payouts, in the notice below the balance.

Wait until you have more available balance. The next payout goes out when the available balance reaches €1 with the sales that finish their guarantee period.