My area
On this page
Here you have everything you have bought in an OnBio store, grouped by type: courses, downloads, memberships, private podcasts, sessions, live events, communities and services. At the top, Continue where you left off shows the last lesson you left halfway. When that course is already complete, the card is called What you watched last and its button is Go over it.
Each store has its own area. If you bought in two stores, you enter each one from its own address.
How to get there
Open the link in the email of your purchase or go to the store and click My area. If you are not signed in, we ask for the email you bought with and send you a link to sign in to your area.
What you can do
- Pick up a course where you left off with Continue.
- Open any purchase with Open.
- Review a product with Review, from each purchase's options.
- Ask for a refund with Refund or manage your subscription with Subscription.
- Recommend a product with Recommend if the store has an affiliate program.
- See the offers the store suggests to you under For you and buy them with Buy in one click.
- Move between My purchases, My bookings, My subscriptions, My invoices and My questions from the top bar.
Step by step
Ask for a refund
- 1. Open the purchase's options with the three-dot button.
- 2. Click Refund.
- 3. Check what you get back and confirm the request.
Go back to a lesson
- 1. Look for Continue where you left off at the very top.
- 2. Click Continue to open the lesson where you left it.
What happens next
If you are within the guarantee of the product, the refund goes through on its own and we let you know by email. If not, the store reviews your request and answers you. You can follow it in the status of your refund.
Keep in mind
- You do not need a password to sign in. A link reaches the email you bought with, and it expires in 15 minutes.
- A paused access stays in your area with Access paused and the reason, for example a pending instalment or a paused subscription.
- If you have not bought anything in this store yet, the area tells you so and offers See the store.
Frequently asked questions
Why can't I see a purchase I made?
Check that you signed in with the same email you bought with and in the same store. If it still does not show up, see I cannot find the access to my purchase.
Can I sign in from my phone?
Yes. The area works in the phone's browser just as on a computer, and the sign-in link works on either.
Was this helpful?
Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support