All screens
Every OnBio screen with its explanation
Member area
- My areaHere you have everything you have bought in an OnBio store, grouped by type: courses, downloads, memberships, private podcasts, sessions, live events, communities and services./area
- Member area sign-inHere you ask for the link to enter your member area of this store./area/access
- Signing in to your areaThis screen appears for a moment when you open the link from the sign-in email./area/access/verify
- My bookingsHere you have your sessions and events booked in this store, split into Upcoming and Past./area/bookings
- BookingHere you see a booking with its date, its time in your time zone, your answers to the pre-session questions and the deadline you have to change or cancel it./area/bookings/[bookingId]
- CommunityHere you see the feed of a community you have access to, with posts from its members and from the store's team./area/communities/[slug]
- My draftsHere you have your posts saved as drafts in this community./area/communities/[slug]/drafts
- LeaderboardHere you see your level in the community and who has earned the most points./area/communities/[slug]/leaderboard
- PostHere you see a community post with all its comments and reactions./area/communities/[slug]/posts/[postId]
- Community preferencesHere you choose your name in the community and how often you get its email digest./area/communities/[slug]/preferences
- ResourcesHere you have the courses and downloads included with the community./area/communities/[slug]/resources
- Email digestHere you choose how often you want to get a community's digest./area/communities/preferences
- CourseHere you see the content of a course you have bought, with its modules, its lessons and your progress./area/courses/[courseId]
- LessonHere you see a course lesson, which can be a video, an audio or a text./area/courses/[courseId]/lessons/[lessonId]
- Live eventHere you have your place at a live event, such as a workshop or a group class./area/events/[liveEventId]
- My invoicesThese are the invoices for what you have bought in this store./area/invoices
- Session passHere you see a session pass you have bought: how many of its sessions you have left to book, until when it is valid and its status./area/passes/[packId]
- PrivacyHere you exercise your rights over the data the store and OnBio hold about you./area/privacy
- My purchaseHere you use a product you have bought./area/products/[productId]
- Your reviewHere you write your review of a product you have bought./area/products/[productId]/review
- My purchasesHere you see the orders you have placed in this store, from the newest to the oldest./area/purchases
- Purchase detailsHere you see an order with its payment date, its products, its total and its status./area/purchases/[orderId]
- My subscriptionsHere you manage your subscriptions and instalment payments in this store./area/subscriptions
- My questionsHere you see the questions you have asked this store, with the newest at the top./area/support
- My questionHere you see a question you have asked the store, with its reference number at the top./area/support/[conversationId]
- New questionHere you write a question to the store from your area./area/support/new
Store and checkout
- StoreThis is a creator's store on OnBio, the page the link in their bio leads to./
- Product pageHere you see everything about a product before buying it: its description, What's included, its price, the Reviews of those who already bought it and the Frequently asked questions./[productSlug]
- Application formSome products, such as a mentoring or a program with few places, are not bought directly./[productSlug]/apply
- ConfirmationSome stores give away a resource, such as a guide or a lesson, in exchange for your email./[productSlug]/confirm/[token]
- Thank-you pageThis page appears when you finish paying./[productSlug]/thank-you
- Funnel pageA funnel is a path of several pages the store prepares, for example a free guide, a presentation of the product and its offer./f/[funnelSlug]
- Funnel paymentThis is the payment step of a funnel./f/[funnelSlug]/pay
- Store helpHere you write to the store without entering your member area./help
- Store legal informationHere you see who is behind this store, as the law requires of whoever sells online./legal
- Update the cardWhen an instalment or a subscription cannot be charged, we send you an email with a link that opens this page./payment/update
- Keep your subscriptionThis page opens from the link you get when a store moves to OnBio and your card stayed on its previous platform./reactivate/[token]
- Request a refundThe email of each purchase carries a link to this page, where you ask for the refund without entering your member area./refund/request
- Report contentHere you report to OnBio content of this store that you believe is illegal or breaks OnBio's rules, such as a promise of guaranteed income or health advice without qualification./report
- Manage the subscriptionThe emails of your subscription, such as the notice of the end of the trial or of a price change, carry a link to this page./subscription/manage
OnBio website
- Your personal dataHere you exercise your rights over your data without entering any account: you ask for a copy, its correction, its erasure or that we stop processing it./privacy/requests
- Download your dataWhen a request for access to your data is ready, you get an email with a link to this page./privacy/requests/download
- Confirm your requestAfter you send a request about your data, you get an email with a link that opens this page./privacy/requests/verify
- Status of your refundHere you check where a refund you asked for stands, without entering your member area./refund
- Status of your reportHere you follow a content report you sent to OnBio, with its reference at the top./reports/[reference]
- Who charged me?If you see a charge from “ONBIO* NAME” on your statement, it is a purchase from a creator who sells with OnBio, and NAME is the name of their store./who-charged-me
- Confirm your emailAfter finding a charge in Who charged me?, here you confirm that you are the one who bought./who-charged-me/verify
- BookingsIn Bookings you have your sessions, your live events and your packs from every store.member-app:/bookings
- CommunityIn Community you read and write in the communities of your purchases, from every store.member-app:/community
- ChatIn the Chat you talk live with the other members of the community, channel by channel.member-app:/community/:communityId/creator/:creatorId/chat
- LeaderboardIn the Leaderboard you see your level in the community, your points and who has earned the most.member-app:/community/:communityId/creator/:creatorId/leaderboard
- PostHere you read a whole post with its comments and their replies.member-app:/community/:communityId/creator/:creatorId/post/:postId
- DownloadsHere are the lessons and PDFs you saved to open offline, with the space they take on the phone.member-app:/downloads
- LibraryYour library gathers what you bought in every OnBio store with your emails, each purchase with the name and the colour of its store.member-app:/library
- CourseThe course shows its modules and lessons with their state: watched, started, downloaded or locked until its date.member-app:/library/course/:courseId/creator/:creatorId
- LessonThe lesson plays its video or its audio with your email as a watermark, and below it has its notes, the comments and the resources.member-app:/library/lesson/:lessonId/creator/:creatorId
- SettingsHere are the emails you sign in with, the notifications of this phone, the space of your downloads and your purchases.member-app:/settings
- PurchasesPurchases gathers your subscriptions and the orders from every store, with the invoice of each one.member-app:/settings/purchases
- Sign inYou sign in to the app with the email you bought with in any OnBio store.member-app:/sign-in
Emails
Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support