Privacy
Reviewed on 5 October 2026
On this page
Here you exercise your rights over the data the store and OnBio hold about you. Each request reaches the store and OnBio. As you are already in your area, you do not need to confirm your email.
How to get there
In your area, click Privacy in the top bar.
What you can do
- Download in a file all the data the store holds about you with Download my data.
- Correct your name, your email or your billing details with Correct my data.
- Erase your data with Erase my data.
- Stop receiving marketing emails from the store with Stop getting emails.
- Restrict the use of your data while your request is reviewed with Restrict the use of my data.
Step by step
Ask for a copy of your data
- 1. Click Download my data.
- 2. Explain your request if you want.
- 3. Click Send the request.
What happens next
The request appears under Request in progress with the response deadline. When it is resolved, it moves to Answered requests. If you asked for a copy, you get an email with the link to download it.
Keep in mind
- The General Data Protection Regulation gives one month at most to answer, and the screen states the deadline of each request.
- Erasing your data keeps the invoices the law requires to be kept.
- Stopping marketing emails does not affect those about your purchases and access.
- Your rights over your data explains it in more detail.
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Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support