Booking
On this page
Here you see a booking with its date, its time in your time zone, your answers to the pre-session questions and the deadline you have to change or cancel it. From here you also join the video call.
How to get there
In your bookings, click See the booking. You also get here from the link in the confirmation or reminder email.
What you can do
- Join the video call with Join.
- Change the session's time with Change or cancel.
- Cancel the booking within the deadline.
- Review your answers to the pre-session questions under Your answers.
Step by step
Cancel the booking
- 1. Click Change or cancel.
- 2. Click Cancel the booking in the dialog.
- 3. Click Yes, cancel.
Change the time
The Change the time dialog opens with Change or cancel on the booking. At the top it shows the time you have now and below it the store's free days and times, in your time zone. Further down, Would you rather cancel? explains what happens with your payment if you cancel.
- 1. Choose the day.
- 2. Choose the new time.
- 3. Click the move button, which carries the chosen date and time.
What happens next
The booking becomes cancelled and the store gets notified. The refund or the return to the pass happens on its own, and you get an email confirming it.
Keep in mind
- The video call opens 30 minutes before the session. If you click Join earlier, the page tells you it is not open yet.
- After the deadline the booking states, it can no longer be changed or cancelled. If you have a problem, write to the store from My questions.
- If the session was included in an access, such as a membership, cancelling it has no refund.
Was this helpful?
Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support