My bookings
On this page
Here you have your sessions and events booked in this store, split into Upcoming and Past. Times show in your time zone, which the screen states at the top.
Each booking says until when you can change or cancel it. The sessions you bought without a time show You haven't chosen the time yet.
How to get there
In your area, click My bookings in the top bar. The confirmation email of each booking also brings you here.
What you can do
- See the date and time of each booking.
- Choose the time for a session that does not have one yet with Choose time.
- Change the time or cancel a booking within the deadline with Change or cancel.
- Join the video call with Join.
- Open an event with See the event or a session with See the booking.
- See your session passes under My passes.
Step by step
Choose a session's time
- 1. Click Choose time on the session.
- 2. Choose the day and the time.
- 3. Click the book button with the chosen date and time.
Change the time
The Change the time dialog opens with Change or cancel on the booking. At the top it shows the time you have now and below it the store's free days and times, in your time zone. Further down, Would you rather cancel? explains what happens with your payment if you cancel.
- 1. Choose the day.
- 2. Choose the new time.
- 3. Click the move button, which carries the chosen date and time.
What happens next
The booking moves to the new time and the store's calendar updates with it. The video call moves to the new time and you get an email with the change.
Keep in mind
- After the time each booking states, it can no longer be changed or cancelled, and the booking says so with It can no longer be changed or cancelled.
- If you cancel a paid session, what you paid is refunded to the same payment method. If it came from a pass, it goes back to the pass.
- Change or cancel a booking explains it in more detail.
Was this helpful?
Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support