Confirm your email
Reviewed on 5 October 2026
On this page
After finding a charge in Who charged me?, here you confirm that you are the one who bought. You type the email of the purchase, we send you a 6-digit code and with it you see your purchases that match the charge.
How to get there
In Who charged me?, click See my purchase next to the creator that matches your charge.
What you can do
- Get a code at the purchase email with Send the code.
- See your purchases that match the charge with See my purchases.
- Ask for the refund with Request a refund or write to the creator with Write to the creator.
Step by step
See your purchase
- 1. Type the Purchase email.
- 2. Click Send the code.
- 3. Type the 6-digit code from the email.
- 4. Click See my purchases.
What happens next
You see Your purchases with each order, its creator, its product and the payment date. From each one you ask for the refund or write to the creator.
Keep in mind
- For security, we only send the code if the email is the one of the purchase, and the screen says the same in both cases.
- The code expires in 10 minutes. If you see The code is not correct or has expired., ask for another.
- If you open this page directly, it asks you to start the search from Who charged me?.
- If you still do not recognise the purchase, write to soporte@onbio.es with the purchase ID and we will look into it.
Was this helpful?
Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support