Update the card
On this page
When an instalment or a subscription cannot be charged, we send you an email with a link that opens this page. Here you see the pending amount, the product and the card you have now. From here you add another to pay what is left.
How to get there
Click the link in the email about the failed charge. From your area you also get here with Change payment in your subscriptions.
What you can do
- See the pending amount and the product it belongs to.
- See the card we tried to charge.
- Add another card with Change the card and pay what is pending with Save and pay.
Step by step
Change the card and pay
- 1. Click Change the card.
- 2. Type the details of the new card.
- 3. Click Save and pay.
What happens next
You see Card updated. We will charge the pending amount in a few minutes. The access that was paused comes back as soon as it is charged. The next charges use the new card.
Keep in mind
- The link in the email is personal and expires. If it is not valid, write to the store so they send you a new one, or change the payment from your area.
- If your bank asks you to confirm the payment, its window opens before saving. Confirm it in your bank's app.
- OnBio does not keep your card details. Stripe keeps them, as it processes the payment.
Was this helpful?
Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support