Confirm your request
Reviewed on 5 October 2026
On this page
After you send a request about your data, you get an email with a link that opens this page. By opening it you confirm that the request is yours, because only you receive that email. Until then we do not start handling it.
How to get there
Click the link in the email we sent you after sending the request.
What you can do
- Confirm the request just by opening the page.
- Confirm a new email address if you asked to correct your email.
- Send the request again if the link has expired.
Step by step
Confirm the request
- 1. Open the email we sent you.
- 2. Click the link in the email.
- 3. Read the response deadline the page shows.
What happens next
You see Request confirmed with the date before which we will answer you. If you asked to correct your email, the new address is applied in a few minutes.
Keep in mind
- The link expires in 24 hours. If you see We could not confirm the request, send it again from onbio.es/privacy/requests.
- The answer reaches you by email at the address of the request. If you asked for a copy, the email brings the link to download it.
- The response deadline is one month at most from when you confirm.
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Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support