My questions
Reviewed on 5 October 2026
On this page
Here you see the questions you have asked this store, with the newest at the top. Each row says whether the question is waiting for an answer, has a new reply you have not read yet or is resolved.
How to get there
In your area, click My questions in the top bar.
What you can do
- Ask the store a new question with New question.
- Open a question to read the reply and continue the conversation.
- See at a glance which questions have new replies.
Step by step
Ask a question
- 1. Click New question.
- 2. Type the Subject and the Message.
- 3. Click Send question.
What happens next
The store receives your question and replies here and by email. The question becomes answered when the reply arrives. If you write again, it goes back to waiting.
Keep in mind
- If your question is about a purchase, choose the product so the store finds it sooner.
- You can also reply to your purchase email. Your reply reaches the store as one more question and appears in this list.
- The questions you asked from the store's help page without entering your area also appear here if you used the same email.
- The one who answers you is the store, not OnBio. For a problem with a payment you do not recognise, see I do not recognise a charge.
Was this helpful?
Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support