My question
On this page
Here you see a question you have asked the store, with its reference number at the top. Below are all its messages in order, yours and those of the store's team, with their attachments.
How to get there
In your questions, click the question in the list. The email that tells you about a reply also brings you here.
What you can do
- Read the store's replies.
- Reply to continue the conversation.
- Open each message's attached files under Attachments.
Step by step
Reply to the store
- 1. Write in Your reply.
- 2. Click Send reply.
What happens next
Your reply reaches the store and the question goes back to waiting for its answer. We let you know by email when it answers, with a link to this same screen.
Keep in mind
- If the question is resolved and you write again, it reopens and the store sees it as pending again.
- Keep the reference handy if you write to the store another way, because that way they find the conversation straight away.
- Do not write passwords or card details in your reply. The store will never ask you for them.
Frequently asked questions
Can I attach a file to my reply?
Attachments are added when you ask the question from New question. If you need to send another file later, say so in your reply and the store will tell you how to get it to them.
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Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support