Accessing what you bought
Your member area, the downloads of your purchases and how to write to the creator who sold you the product.
Screens
- My areaHere you have everything you have bought in an OnBio store, grouped by type: courses, downloads, memberships, private podcasts, sessions, live events, communities and services.
- My purchaseHere you use a product you have bought.
- Your reviewHere you write your review of a product you have bought.
- My purchasesHere you see the orders you have placed in this store, from the newest to the oldest.
- Purchase detailsHere you see an order with its payment date, its products, its total and its status.
- My questionsHere you see the questions you have asked this store, with the newest at the top.
- My questionHere you see a question you have asked the store, with its reference number at the top.
- New questionHere you write a question to the store from your area.
- ConfirmationSome stores give away a resource, such as a guide or a lesson, in exchange for your email.
- Store helpHere you write to the store without entering your member area.
- Member area sign-inHere you ask for the link to enter your member area of this store.
- Signing in to your areaThis screen appears for a moment when you open the link from the sign-in email.
How to
- Sign in to your member areaOnBio stores have no password.
- Download your filesDigital products, such as an ebook, a template or an audio pack, are downloaded from your member area.
- Receive a custom service orderA service order is a piece of work the store does only for you after your purchase, such as a meal plan, a review or a personalised video.
- Listen to a private podcastA private podcast is played in your own podcast app, with a feed that is only yours.
- WhatsApp notices about your purchasesIf you ask for it when buying, the store sends you the notices of your order by WhatsApp: the confirmation with the access, the reminder of each session and the notice if a payment could not be charged.
- Write to the creatorThe one who sells to you in an OnBio store is the creator.
- The products in a bundleA bundle puts several products of the same store into a single purchase, for example a course with its guide and a session.
If something goes wrong
- I cannot find the access to my purchaseCheck these causes in order, from the most frequent to the least frequent.
- I cannot download a fileYou click Download on a file of your purchase and nothing arrives, or the download stops halfway.
- The link in the email has expiredSome links in the emails of the store are personal and expire so that nobody else can use them.
Guides that cover it
Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support