Receive a custom service order
Reviewed on 5 October 2026
On this page
A service order is a piece of work the store does only for you after your purchase, such as a meal plan, a review or a personalised video. You follow it from your area until it is delivered.
Follow your order
- 1. In your area, click Open on the service order.
- 2. Look under Status of the service order to see where it stands: Received, In progress or Delivered.
- 3. Check the Delivery expected date below the status.
Open the delivery
- 1. When the delivery email arrives, click its link or enter your area.
- 2. Find the delivery under Deliveries.
- 3. Download the files or click Watch the video if the delivery is a video.
What happens next
Everything delivered stays under Deliveries while you have access, so you can download it again.
Keep in mind
- If you have questions about the order, reply to your order confirmation email: it reaches the store.
- If the store cancels the order, you see Cancelled and, if you paid for it, you get the refund on your payment method.
- The expected delivery date is set by the store. If it passes without a delivery, write to it from My questions.
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Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support