Guide for buyers
Your member area
30 min · 6 chapters
Everything you buy in an OnBio store waits for you in your member area: your courses, your downloads, your community, your bookings and your invoices. Here you see how to make the most of it. There are six chapters, about 30 minutes in total.
When you finish you will have
- Clear how to enter your area without a password.
- Your courses under way, with your progress saved.
- Your place in the community, if the store has one.
- Your sessions booked and learnt how to change them.
- Your purchases, invoices and subscriptions at hand.
- Learnt how to ask for your data or delete it.
Have at hand
- The email you bought with.
- Your purchase email, which carries the link to your area.
Guide contents
- Sign in with the linkIn OnBio stores there is no password.
- Courses and lessonsA course is followed from your area, lesson by lesson.
- CommunitySome stores have a community for their customers, with channels to post, comment and react.
- BookingsIf you buy a session, a pack or an event seat, your appointments are in My bookings.
- Purchases, invoices and subscriptionsYour area keeps everything you have bought in the store, with its invoices and subscriptions.
- Your dataThe law gives you the right to access your data, correct it, delete it, limit its use and object to it being used for something.
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Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support