WhatsApp notices about your purchases
On this page
If you ask for it when buying, the store sends you the notices of your order by WhatsApp: the confirmation with the access, the reminder of each session and the notice if a payment could not be charged. The messages come from OnBio on behalf of the store.
Before you start
- Have at hand the mobile number where you use WhatsApp, with its international prefix.
Turn them on when buying
- 1. At checkout, tick the box «I want to receive notices and news from this store by WhatsApp».
- 2. Type your WhatsApp phone with the prefix, for example +34600111222.
- 3. Finish the purchase as usual.
Stop them
- 1. Open any message from the store in WhatsApp.
- 2. Tap «No quiero más mensajes».
What happens next
When you finish the purchase you get a message with the «Acceder» button, which opens your member area. Before each booked session you get a reminder with the day and time in your time zone. If an instalment or a subscription cannot be charged, you get a notice with the «Actualizar tarjeta» button.
When you stop them, WhatsApp confirms that OnBio will not write to that number again.
Keep in mind
- The emails of your purchase keep arriving even if you turn on WhatsApp, which adds to them as one more notice.
- If after stopping them you tick the box again in a purchase, we write to you again, only about that order.
- If no message arrives, check that you typed the number with the prefix and that it is your WhatsApp number.
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Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support