Sign in to your member area
On this page
OnBio stores have no password. You enter your area with a link we send to the email you bought with, or with the 6-digit code in the same email. That way nobody can enter with a stolen password and you do not have to remember one.
Before you start
- Have at hand the email you bought with in the store.
- If you bought in several stores, enter from the address of the store where you bought.
Ask for the link
- 1. Go to the store and click My area.
- 2. Type your email in Email.
- 3. Click Send me the link.
Enter with the link or the code
- 1. Open the email you have received.
- 2. Click the link in the email, or copy the 6-digit code.
- 3. If you use the code, type it on the store's screen and click Sign in.
What happens next
You enter your area with all your purchases in that store. The session stays open in that browser, so next time you go straight in.
When you finish a purchase you also get an email with the access to what you bought. Its link takes you to the area without asking for your email.
Keep in mind
- The link expires in 15 minutes and works only once. If you open it late, ask for another with Send another link.
- If you ask for many links in a row, the screen tells you how many minutes to wait before asking for another.
- If you typed the wrong email, click Use another email and type it again.
Frequently asked questions
The email does not arrive, what do I do?
Look in the spam folder and in the promotions folder. Check that the email is the same one you bought with: if it has no purchases in that store, we send nothing. If it still does not arrive, see I cannot find the access to my purchase.
Was this helpful?
Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support