The link in the email has expired
On this page
Some links in the emails of the store are personal and expire so that nobody else can use them. When you open an expired one, the page says so and does not let you go on. Find below which link you opened: each one says how to recognise it, where it shows and how to get another one.
The link to confirm a gift
- How to recognise it
The page says This link has expired or is not valid. Ask for the gift again from the store and we will send you another one. It is the link in the email that confirms your address before giving you a free resource.
- Where to check it
You see it on the gift confirmation page, when you open the link in the email.
- What to do
Go back to the gift page in the store, type your email again and open the last email that reaches you. Free resources for your email explains it.
The link to pay an approved application
- How to recognise it
The page says The payment link has expired. It is the link in the email telling you that the creator approved your application.
- Where to check it
You see it on the page of your application, when you open the link in the email.
- What to do
The button with the name of the store opens its contact form to ask for another link, as write to the creator explains. Your application stays approved.
The link to manage your subscription
- How to recognise it
The page says The link is not valid or has expired. Go to your member area to manage the subscription. It is the link in the emails of the subscription to cancel it, pause it or change the payment.
- Where to check it
You see it on the manage the subscription page, when you open the link in the email.
- What to do
Go to your area and manage it from My subscriptions, as manage your subscription explains.
The link to ask for a refund
- How to recognise it
The page says The link is not valid or has expired. Go to your member area to ask for the refund. It is the link in the email of your purchase to ask for your money back.
- Where to check it
You see it on the request a refund page, when you open the link in the email.
- What to do
Go to your area and ask for it from the purchase, as request a refund explains.
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Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support