See, pause or cancel your subscription
Reviewed on 5 October 2026
On this page
A subscription is charged every month or every year until you cancel it. You manage it from your member area or from the link in the emails we send you about it.
Before you start
- Enter your area of the store, as sign in to your area explains, or have an email of your subscription at hand.
Pause the subscription
- 1. In My subscriptions, click Pause on the subscription.
- 2. Choose a date under Resume on (optional) if you want it to come back on its own.
- 3. Click Pause in the dialog.
Cancel the subscription
- 1. In My subscriptions, click Cancel the subscription.
- 2. Confirm with Cancel the subscription in the dialog.
What happens next
When you cancel, you keep access until the end of the period you already paid. After that you are not charged again and the access ends. When you pause, nothing is charged and the access is paused until you resume it.
Keep in mind
- If the subscription has a free trial, we let you know by email 3 days before the first charge, with the link to cancel it if you do not want to continue.
- If the store raises the price, we let you know by email 30 days before it applies. You can cancel before paying the new price.
- If the email link has expired, enter your area and manage it from My subscriptions.
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Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support