Guide for buyers
Refunds and buyer protection
23 min · 5 chapters
When you buy in an OnBio store you have rights that protect you: each product's guarantee, the legal withdrawal right and the possibility to complain. Here you see when you get your money back and how to ask for it. There are five chapters, about 23 minutes in total.
When you finish you will have
- Clear your withdrawal period and when it is lost with digital content.
- Learnt how to ask for a refund and follow its status.
- Identified any charge you do not recognise.
- Clear when it is worth complaining to your bank and when not.
Have at hand
- Your purchase email or access to your area.
- The amount, the date and the last digits of your card, if you are looking for a charge.
Guide contents
- The 14-day withdrawal rightThe law gives you 14 days to withdraw from a distance purchase without giving reasons.
- Digital contentWith digital content, such as a course or a download, the withdrawal right works differently.
- Ask for a refundMany products have a guarantee of 7 to 30 days set by each creator.
- Charges you do not recogniseIf you see on your statement an “ONBIO*” charge followed by a name that does not ring a bell, do not worry yet.
- ChargebacksIf you cannot resolve a charge with the store, you can claim it with your bank.
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Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support