Buying in an OnBio store
How you buy in an OnBio store, the payment methods you can use and what to do when the payment does not go through.
Screens
- StoreThis is a creator's store on OnBio, the page the link in their bio leads to.
- Product pageHere you see everything about a product before buying it: its description, What's included, its price, the Reviews of those who already bought it and the Frequently asked questions.
- Application formSome products, such as a mentoring or a program with few places, are not bought directly.
- Thank-you pageThis page appears when you finish paying.
- Funnel pageA funnel is a path of several pages the store prepares, for example a free guide, a presentation of the product and its offer.
- Funnel paymentThis is the payment step of a funnel.
How to
- Buy in an OnBio storeOnBio stores sell courses, downloads, sessions, memberships and other products from creators.
- Ways to payAt the checkout of an OnBio store you see the payment methods that work for your purchase.
- Pay in instalmentsSome products have an offer to pay in several instalments, for example In 3 instalments.
- Give a purchase as a giftMany products can be given as a gift from checkout.
- Book a session1:1 sessions are booked from the product page: you choose the day and time among the creator's free slots, answer their questions and pay.
- Products with a prior applicationSome products, such as a mentoring or a program with few places, ask for an application before paying.
- Free resources in exchange for your emailMany stores give away a guide, a template or a lesson in exchange for your email.
- Safe paymentsIn an OnBio store you pay through Stripe, one of the most used payment platforms in the world.
- Extras and offers before and after payingSome stores suggest an extra at checkout, such as a template or a review session, and sometimes a last offer when you finish paying.
- Use a discount codeIf the store has given you a coupon, you apply it at checkout before paying.
If something goes wrong
- My payment was not completedCheck these causes in order, from the most frequent to the least frequent.
- I cannot buy a productCheck these causes in order, from the most frequent to the least frequent.
- The coupon does not workWhen you type a coupon at the checkout, the field shows a notice in red below it and the price does not drop.
Guides that cover it
Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support