Refunds and charges you don't recognise
Ask for a refund, follow where it stands and find out who charged you when you do not recognise a charge.
Screens
- Request a refundThe email of each purchase carries a link to this page, where you ask for the refund without entering your member area.
- Status of your refundHere you check where a refund you asked for stands, without entering your member area.
- Who charged me?If you see a charge from “ONBIO* NAME” on your statement, it is a purchase from a creator who sells with OnBio, and NAME is the name of their store.
- Confirm your emailAfter finding a charge in Who charged me?, here you confirm that you are the one who bought.
How to
- Request a refundMany products in OnBio stores have a guarantee of 7 to 30 days that each creator sets.
- Follow the status of your refundA refund request goes through several steps until the money is back in your account.
- Withdrawal and digital contentThe law gives you 14 days to withdraw from a distance purchase without giving reasons.
- The creator withdrew a product you boughtA product can stop being sold because its creator withdraws it or because OnBio withdraws it for breaking the rules.
- Claim with your bankIf you cannot settle a charge with the store, you can claim it with your bank.
If something goes wrong
Guides that cover it
Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support