Change or cancel a booking
On this page
While you are within the store's deadline, you can move a session to another time or cancel it from your area. Each booking says until when, with the deadline date and time in your time zone.
Before you start
- Enter your area of the store, as sign in to your area explains.
Change the time
- 1. In My bookings, click Change or cancel on the booking.
- 2. Choose the day and the new time.
- 3. Click the move button, which carries the chosen date and time.
Cancel the booking
- 1. In My bookings, click Change or cancel on the booking.
- 2. Click Cancel the booking.
- 3. Click Yes, cancel.
What happens next
If you change the time, you see Time changed., the video call moves to the new time and you get an email with the change. If you cancel, you see Booking cancelled. and you get an email confirming it.
When you cancel a paid session, what you paid is refunded to the same payment method. If it came from a pass, the session goes back to the pass. If it was included in an access, such as a membership, there is no refund.
Keep in mind
- After the deadline, the booking says It can no longer be changed or cancelled. and the buttons disappear. If you have a problem, write to the store from My questions.
- If the store changes or cancels the session, you also get an email with the change and, if it cancels, with your refund.
- The store may ask you to choose another time if it stops serving the one you had. It lets you know by email and the booking stays without a time until you choose one.
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Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support