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Chapter 1 of 6

Chapter 1 of 6

Sign in with the link

In OnBio stores there is no password. You enter your area with a link we send to the email you bought with, or with the 6-digit code in the same email. That way nobody can get in with a stolen password and you do not have to remember any.

  1. 1. Enter the store and click My area.
  2. 2. Type your email in Email.
  3. 3. Click Send me the link.

Enter

  1. 1. Open the email you got.
  2. 2. Click the link in the email, or copy the 6-digit code.
  3. 3. If you use the code, type it on the store's screen and click Sign in.

The code is handy if you open the email on your phone and want to sign in on your computer. The session stays open in that browser, so next time you go straight in.

When you finish a purchase you get an email with access to what you bought. Its link takes you to the area without asking for your email. Keep that email to come back whenever you want.

If it does not arrive

Look in the spam folder and the promotions folder. Check the email is the same one you bought with, because if it has no purchases in that store we send nothing. If you mistyped it, click Use another email and type it again.

The link expires in 15 minutes and works only once. If you open it late, ask for another with Send another link. If you ask for many in a row, the screen tells you how many minutes to wait. Enter your member area explains it.

Several stores

Each store has its own area. If you bought in several, enter from the address of the store where you bought. Your email works in all of them.

What you have now

You know how to enter your area. In the next chapter you follow your courses.

Need to talk to someone?

The creator of the store sold you the product. They handle access, changes and refunds for your purchase.

Open the store from your purchase email and tap “Help” at the bottom of the page.

For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support