Bookings

Single sessions are booked from the product page. You choose the day and time among the free slots, answer the Before the session questions and pay. While you pay, we hold the time for you. Before choosing, check the Time zone is yours, especially if you live in another country.

1. 11. In My bookings, click My passes and open the pack.
2. 22. Click Book a session and choose the day and time.
3. 33. Click the book button with the chosen date and time.

The pack deducts a session from those you have left. When it expires, you can no longer book with it. Use a session pack explains it.

1. 11. In My bookings, click Change or cancel on the booking.
2. 22. Choose the new time, or click Cancel the booking and Yes, cancel.

Each booking says until when you can change it, with the deadline date and time in your zone. When you cancel a paid session, you get back what you paid. If it came from a pack, the session goes back to the pack. After the deadline, the booking says It can no longer be changed or cancelled.

You get a reminder 24 hours and another 1 hour before, with the time in your zone and the video call link. If you accepted WhatsApp when paying, they also reach you there. The link is always in the booking's details.

If the store changes or cancels the session, you get an email with the change and, if it cancels, with your refund. Change or cancel a booking explains it.

Your appointments are under control. In the next chapter you see your purchases, invoices and subscriptions.