Chapter 3 of 6
Chapter 3 of 6
Community
Some stores have a community for their customers, with channels to post, comment and react. You enter with your purchase, from your area, without another account or password. It is the place to ask, share your progress and meet other people learning the same as you.
Enter
- 1. Enter your area.
- 2. Click Go to the community on the community.
Post
- 1. Click on Share something with the community….
- 2. Choose the Channel.
- 3. Write the text and click Publish.
A post accepts up to 4 images of 10 MB and a YouTube, Vimeo, Loom or Wistia video. When someone comments on you, you get a notification.
Your name
The name others see is chosen in the community preferences, under Your name in the community. It has between 2 and 50 characters. If you change it, the new name also appears on what you already wrote. You can use a different name in each community.
The email digest
Each week you get an email digest with the latest. In the preferences you choose Daily, Weekly or None. The digest arrives at 8:00, Madrid time. If there is nothing new since the previous one, nothing reaches you that day. Community preferences and email digest explains it.
The rules
Be respectful and read the rules pinned at the top of the feed. The store can mute you or remove a post that breaks them. If you see something that should not be there, tell the store from My questions.
React and comment
You do not need to post to take part. React to what helps you and comment to say thanks or ask a question. The store and other members answer you in the thread itself. The posts pinned at the top of the feed are those the store does not want you to miss.
If you lose access
If your subscription is paused or cancelled, you lose access to the community until you resume it. Your posts are kept. Your community explains it.
What you have now
You are now part of the community. In the next chapter you book your sessions.
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Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support