Chapter 6 of 6
Chapter 6 of 6
Your data
The law gives you the right to access your data, correct it, delete it, limit its use and object to it being used for something. On OnBio you ask in a single request that reaches the store and OnBio. They answer you within a month at most from when you confirm it.
From your area
- 1. Enter your area and click Privacy.
- 2. Choose what you want to ask for.
- 3. Explain your request if you want.
- 4. Click Send the request.
Without entering any account
If you cannot enter your area, ask from onbio.es/privacy/requests. Type Your email address, choose what you want to ask for and confirm the request with the link in the email we send you.
What happens next
The request appears in progress with its deadline. When it is resolved, you get an email with the answer. If you asked for a copy, the email carries the link to download your data.
What is kept
When deleting your data, the invoices the law requires keeping are kept, blocked for any other use. Before asking for deletion, download the invoices and files you want to keep.
Stop getting emails
To stop getting a store's news, click the unsubscribe link in the footer of any of its emails. The unsubscribe is immediate. The emails of your purchases, such as invoices or your session reminders, keep arriving. Stop getting emails from a creator explains it.
If you are not satisfied with the answer
If the answer does not satisfy you, you can complain to the Spanish Data Protection Agency. Your rights over your data explains it.
Checklist
- You know how to enter your area with the link or the code.
- You know how to pick up your courses and download your certificate.
- You know the store's community and have chosen your digest.
- You know how to book, change and cancel your sessions.
- You know where your invoices are and how to cancel a subscription.
- You know how to ask for or delete your data.
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Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support