Guide for creators
Look after your buyers
35 min · 5 chapters
A buyer who is well looked after buys again and recommends you. An ignored one asks for their money or complains to their bank. Here you see how to look after your buyers without it taking your whole day. There are five chapters, about 35 minutes in total.
You start with the support inbox, where all the questions arrive. Then you save your most repeated replies, see how refunds and the guarantee work, what happens with a chargeback and which protections your buyer has.
When you finish you will have
- Your support inbox up to date, with conversations shared among your team.
- Your most repeated replies saved to insert them with one click.
- Clear which refunds go out on their own and which ones you decide.
- Understood how OnBio answers a chargeback for you.
- Your buyer's protections, to explain them when they ask.
Have at hand
- The questions your buyers ask you most.
- The guarantee you give on each product.
Guide contents
- The support inboxYour buyers' questions reach a single inbox in the panel, wherever they come from.
- Saved repliesIf you often answer the same thing, such as how to enter the area or when a course starts, save it as a reply.
- Refunds and guaranteeEach product can have a guarantee of 7 to 30 days that you choose when creating it.
- ChargebacksA chargeback is a claim the buyer opens with their bank instead of asking you for a refund.
- Buyer protectionYour buyers pay someone they may not know in person.
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