Chapter 3 of 4
Chapter 3 of 4
Invoice in your name
Each purchase in an OnBio store comes with its invoice, issued at the moment of the charge. You get an email when it is ready. You also always have it in your member area to download whenever you need it.
Download the invoice
- 1. Enter your store area with the link in your email.
- 2. Click My invoices in the top bar.
- 3. Click Download on the purchase's invoice.
In My purchases you also have each order's invoice with Download invoice. A subscription has an invoice for each charge and an instalment payment, one for each instalment.
Simplified or full
If you do not give your tax details when paying, you get a simplified invoice. It works as proof of purchase. If you buy for your company or your professional activity, you need a full invoice with your details to deduct VAT.
Ask for the full invoice
- 1. In your area, click My invoices.
- 2. Click Ask for a full invoice on the invoice's row.
- 3. Type the Tax ID or VAT number and the Name or company name.
- 4. Fill in the Address, the Postcode, the City and the Country.
- 5. Click Issue full invoice.
The store issues a new invoice with your details that replaces the simplified one, with its own number.
If you buy as a company
So you do not have to ask for it later, tick I'm buying as a company or professional at checkout and type your tax ID. You get the full invoice directly. If you buy from another EU country with a valid VAT number, the invoice may carry VAT differently, according to your country's rules.
If the professional sells, VAT exempt
Some sessions are sold by the professional, without VAT, because they are healthcare or private tuition. The checkout summary says «Sold by» and their name. The invoice is issued in their name with the article of the law that exempts it. If the same payment has other products, OnBio sells them and they are charged separately, with their own invoice.
If you buy as a company or professional with a Spanish tax ID, the checkout ticks Apply IRPF withholding (15%) with the rate of the professional, which can also be 7%. You pay the price less the withholding. Your business pays that withholding to the tax office. If you do not have to withhold, untick it and you pay the whole price.
If the details are wrong
An issued invoice cannot be edited. If the details were wrong, ask the store from My questions. Invoice in your company's name explains it.
What you have now
You know where your invoice is. In the last chapter you see how your payment is protected.
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Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support