Stop receiving emails from a creator
Reviewed on 5 October 2026
On this page
If you subscribed to a creator's emails when buying or asking for a gift, you can unsubscribe whenever you like. The emails about your purchases, your access and your invoices keep arriving, because they are not marketing.
From the email
- 1. Open a marketing email from the creator.
- 2. Click the unsubscribe link in the footer.
- 3. Click Unsubscribe me.
From your member area
- 1. Enter your area and click Privacy.
- 2. Choose Stop getting emails.
- 3. Click Send the request.
What happens next
With the email link, unsubscribing is immediate and the page confirms it. From your area, the request appears in progress and the store handles it within one month at most.
Keep in mind
- Unsubscribing applies to that creator. The emails of other OnBio stores do not change.
- If you unsubscribed by mistake, go back to the link's page and click Subscribe again.
- If you left your phone for WhatsApp, those notices are stopped from WhatsApp itself, as WhatsApp notices about your purchases explains.
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Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support