I cannot buy a product
On this page
Check these causes in order, from the most frequent to the least frequent. Each one says how to recognise it, where it shows and what to do.
The places sold out
- How to recognise it
The product shows Sold out in the store, or when you try to pay you see There are no places left.
- Where to check it
You see it on the product page, where Sales closed says The places of this edition have sold out.
- What to do
Write to the store from its help page to find out whether it will open another edition or has a waiting list.
The purchase period ended
- How to recognise it
The product shows Sales closed and the reason says the period has ended.
- Where to check it
You see it on the product page, with The purchase period has ended. below.
- What to do
The store decides when sales open again. Ask it from its help page or look at See other products.
The product is not sold in your country
- How to recognise it
When you pay for the product, its checkout says This product is not sold in your country.
- Where to check it
You see it at the checkout of the product page, right after typing your country and postcode under Your details.
- What to do
Check that the country you typed is yours. If it is, the store does not sell that product where you live.
The store cannot sell right now
- How to recognise it
On the page of the product you read This product is not available for sale right now.
- Where to check it
You see it on the product page, instead of the buy button.
- What to do
The store has its sales stopped for now. Come back later or write to it from its help page.
You are outside the European Union
- How to recognise it
The product page says it with the name of your country, as We do not sell in United States, and keeps the prices in euros.
- Where to check it
You see it on the product page, instead of the buy button.
- What to do
OnBio only sells in the countries of the European Union. If you live in one of them and are travelling, buy when you are back.
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Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support