Your community
Reviewed on 5 October 2026
On this page
Some stores have a community for their customers, with channels to post, comment and react. You enter with your purchase, from your member area, without another account or password.
Enter the community
- 1. Enter your area, as sign in to your area explains.
- 2. Click Go to the community on the community.
Post
- 1. Click Share something with the community….
- 2. Choose the Channel.
- 3. Write the text and click Publish.
What happens next
Your post appears in the feed for the other members. When someone comments on it, you get notified. Every week you get an email digest with the latest, which you can change as community preferences and email digest explains.
Keep in mind
- Be respectful. The store can mute you or remove a post that breaks its rules.
- If your subscription to the community is paused or cancelled, you lose access until you resume it.
- A post allows up to 4 images of 10 MB and a video from YouTube, Vimeo, Loom or Wistia.
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Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support