OnBio support
On this page
Here you choose how to ask for help depending on who you are. Creators write to OnBio from the email of their account, buyers write to the store where they bought, developers have their reference and anyone who wants to exercise their privacy rights has their own form.
At the top appear the service notices in progress, in case what is happening to you is something we are already solving.
How to get there
Select Support in the footer of any public page of onbio.es, in the resources group.
What you can do
- Open the Help Center with Open the Help Center.
- Write to OnBio from the support email on the creators card.
- Find out who charged you with Who charged me? if you do not recognise a charge.
- Open the Developer reference of the API and the webhooks.
- Ask for a copy, a correction or the erasure of your data with Privacy requests.
Keep in mind
- If you bought in a creator's store, that store handles your order. Write to it from the help page of its store or from your member area.
- Before writing, look for your question in the Help Center. Every OnBio screen has its explanation there.
- We will never ask you for your password or your verification codes by email.
Frequently asked questions
Which email should I write to you from?
From the email you sign in to OnBio with. That way we find your account and your business without asking you for more details, and we never need your password or your verification codes to help you.
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