Stripe asks me for more information

You received the email «Stripe needs more details of your payout account» and the payout account step says «Stripe asks for new details before» with a date.

You see it in Payout account, in What Stripe asks for, with each detail and its date.

1. 11. Review each pending detail and its date.
2. 22. Select Complete with Stripe.
3. 33. Send what the form asks for, such as a document or a proof of address.

The payout account says «Some Stripe details are past their deadline.» and it can appear as Restricted.

You see it in Payout account, in the status of the account and in What Stripe asks for.

Select Complete with Stripe and send what is missing as soon as possible. Stripe reactivates charges and transfers when it reviews the details you send.

The account appears as Form not finished and onboarding says «Finish the Stripe form.»

You see it in Payout account, in the Account status.

Select Set up payouts and carry on where you left off. Your details stayed saved at Stripe. Verify your identity and open the payout account explains it.

«The bank account holder does not match your name or company name.» appears and the payouts to your bank are stopped.

You see it in Payout account and in the notice under the balance in Payouts.

Put a bank account in your name or your company's, as it appears in your tax details. To change it, follow Change the bank account.

The account appears as Rejected with the reason Stripe gives, such as the verification not completed in time.

You see it in Payout account, next to the status.

Write to OnBio from OnBio support with the reason that appears. A rejected account cannot charge. The OnBio team tells you what options you have depending on the reason.