Reminders

The buyer gets an email 24 hours before and another 1 hour before, with the time, the zone and the See the booking button. If the booking was made less than 24 hours ahead, only the 1-hour one goes out. If the video call link is not ready yet, the email tells them it will come in another message.

If the buyer accepted WhatsApp at checkout and you have WhatsApp connected in Messages, they also get the reminder by WhatsApp.

1. 11. Open Bookings in the side menu.
2. 22. Click This week or Upcoming.
3. 33. Open a booking to see its time in the buyer's zone.

Your buyers can change the time or cancel up to the deadline you set on the product. When they change the time, reminders are scheduled again with the new time. A cancelled booking gets no reminders.

1. 11. Open the product, go to Content and click Set the hours.
2. 22. Under Session rules, type the hours in Changes and cancellation until.
3. 33. Click Save.

The deadline goes from 1 to 168 hours before the session. Time changes and booking cancellations explains it.

• Your calendar is connected and subtracts your busy hours.
• Your sessions product has its slots, its duration and its break.
• Each product's video call is chosen.
• You have a pack on sale if it suits you.
• Your event has a date, capacity and video call.
• You have set the changes and cancellation deadline.
• You have opened the product page as a buyer will see it.