Booking time changes and cancellations

The deadline says up to how many hours before the session the buyer can move it or cancel it with a refund of what they paid.

1. 11. Open the product in Products, go to Content and click Set the hours.
2. 22. Under Session rules, type the hours in Changes and cancellation until.
3. 33. Check the text the buyer will see below the field.
4. 44. Click Save.

When you cancel, OnBio tells the buyer with your note and refunds what they paid for the session.

1. 11. Open the booking from Bookings.
2. 22. Click Cancel booking.
3. 33. Write the Note for the buyer.
4. 44. Click Cancel the booking in the dialog.

When the buyer changes the time, OnBio moves the event in your calendar, changes the time of the meeting and schedules the reminders with the new time. When someone cancels, OnBio deletes the event from your calendar and the meeting. If the session came from a pass, it goes back to the buyer's pass.

• The buyer changes or cancels from the links in the confirmation email or from My bookings in their area.
• After the deadline, the buyer can no longer change the time or cancel. Their area shows them the deadline already passed.
• The deadline goes from 1 to 168 hours before the session. The buyer sees it on the product page before paying and in the confirmation email.
• Places at an event are not cancelled from the area. If the attendee asks for the money back, it reaches you as a refund request.
• A booking that comes from an access granted by hand is cancelled without a refund, because there was no payment.