Buyer support
The support inbox of your store, the saved replies and how your team shares the conversations with your buyers.
Screens
- SupportHere you answer your buyers' and students' questions.
- Support conversationHere you read and answer a conversation with a buyer.
- Saved repliesHere you save the texts your team repeats when replying.
- Help pageHere you write the introduction text of your help page, the page where your buyers write to you without looking for your email.
How to
- The support inboxYour buyers' and students' questions reach a single inbox in the panel, whether they come from their member area, from your store's help page or from a reply to their purchase email.
- Saved repliesIf you often answer the same thing, such as how to enter the area or when a course starts, save it as a reply.
- Assign conversations to the teamIf several people handle support, assign each conversation to whoever is going to answer it.
Guides that cover it
Need to talk to us?
If you didn't find what you were looking for, write to us. We reply within two working days.