Assign conversations to the team
Reviewed on 5 October 2026
On this page
If several people handle support, assign each conversation to whoever is going to answer it. That way nobody answers the same thing twice and each person sees their own at a glance.
Assign a conversation
- 1. Open the conversation in Support.
- 2. Choose the person under Assigned to.
See your conversations
- 1. In Support, open the Assignment filter.
- 2. Choose Assigned to me or Unassigned.
What happens next
You see Assignment updated. and the conversation shows its person in the list. Whoever has it assigned finds it with the Assigned to me filter.
Keep in mind
- Only the people of the team with a role that can handle support appear.
- Assigning does not stop another person of the team from answering. It serves to share the work and to know who handles each case.
- You can change the assigned person at any time, for example when someone is on holiday.
- New conversations arrive Unassigned. Check that filter often so none is left without an answer.
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