The support inbox
Reviewed on 5 October 2026
Your buyers' and students' questions reach a single inbox in the panel, whether they come from their member area, from your store's help page or from a reply to their purchase email. From it you answer by email without leaving the panel.
Answer a question
- 1. Click Support in the side menu.
- 2. Open the conversation from Open.
- 3. Write the Reply and attach a file if needed.
- 4. Click Reply and resolve, or send the reply and leave the conversation open.
What happens next
The buyer gets your reply by email and sees it in My questions of their area. The conversation becomes resolved if you used Reply and resolve. If the buyer writes again, it reopens on its own.
Keep in mind
- The number next to Support in the menu says how many conversations you have unread.
- You can search by email or subject and filter by status, by assignment or by Channel.
- If the different-sender notice appears, the email does not come from the buyer's address. Check who is writing before giving purchase details.
- For the replies you repeat often, create saved replies.
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