Saved replies
Reviewed on 5 October 2026
On this page
If you often answer the same thing, such as how to enter the area or when a course starts, save it as a reply. Your team inserts it in any conversation and its variables are filled with that conversation's details.
Create a reply
- 1. In Support, click Saved replies.
- 2. Click New reply.
- 3. Type the Title and the Text, with the variables you want.
- 4. Click Save.
Use it in a conversation
- 1. Open the conversation.
- 2. Insert the saved reply from the reply field.
- 3. Check the text and the variables with no value before sending.
What happens next
The reply is inserted with the variables replaced by the buyer's and the purchase's details. You can edit it before sending it. The list of saved replies counts how many times each one has been used so you know which ones to improve.
Keep in mind
- You can only use the variables the screen lists.
- When you delete a reply, the team stops seeing it. Replies already sent do not change.
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