Refunds for a withdrawn product or a cancelled session
There are two cases in which OnBio returns the money without the buyer asking or you approving it. One is the withdrawal of a product by moderation. The other is the cancellation of a session within your cancellation policy.
See the refunds of those orders
Each automatic refund appears in your sales like any other. You find it by filtering the orders by their state.
- 1. Click Sales in the side menu.
- 2. Choose Refunded in the state of the orders.
- 3. Open the order to see the refunded amount and its corrective invoice.
What happens next
If OnBio's moderation withdraws a product, all its buyers get a full refund. Their subscriptions to that product are cancelled at once. We let you know by email with the reason and you can appeal the decision from the notice.
When a buyer cancels a booking, your cancellation policy decides how much is returned. OnBio returns that amount at once and frees the slot in your calendar.
Each refund deducts the refunded amount from your balance. OnBio's commission on that part is also returned.
Keep in mind
- You cannot stop or delay these refunds.
- Orders already refunded are not refunded again.
- An order with an open chargeback waits for the bank to decide. If the chargeback is won or closed without a claim, it gets its refund then.
- If your balance does not cover them, it goes negative until your next sales.
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